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Free shipping and returns

Frequently Asked Questions

What's your shipping Policy?

For U.S. orders, we offer free standard shipping on orders over $125. Orders placed with standard shipping will arrive in 5-10 business days. Please note, COVID delays through shipping carriers due to volume and safety precautions could extend the delivery window. For more details, check out our shipping information page.

If you placed an order that includes a "Pre-Order" item, that item will ship during the five (5) day window specified on the product page.

 

Do you ship internationally?

Yes, we do. All international orders over $200 USD also ship for free. For additional information, please go to shipping information.

  

Do you charge sales tax?

Tax is applied to Arizona, Arkansas, California, Colorado, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming.

 

What is the status of my order?

Domestic orders typically take one day to process. For your convenience, we’ll send you an email with a tracking number that you can use for reference. For further questions, feel free to email us at customercare@outerknown.com.  In addition, you can also check your order status via the Chat bubble, available on our homepage.

 

What if I need to change my order?

We'll be happy to help. Please email customercare@outerknown.com as soon as possible.  Alternatively, you can call us at (877) 378-4075.

 

What's your return & exchange policy?

We gladly accept returns or exchanges as long as they are in original condition (unworn, unwashed and with tags). Simply go to returns.outerknown.com to start the process or to Returns & Exchanges to find out more.

Does not include final sale items.

 

What is your return policy on the Breitling SuperOcean Heritage II Chronograph 44 Outerknown and Breitling SuperOcean Automatic 44 Outerknown watch?

This product can be returned for a full refund within 30 days of your original date of purchase. Products that have been worn, altered, or damaged will not be accepted for a refund. Each item will be inspected by a Breitling watchmaker upon receipt to ensure quality — once cleared, the customer will be issued a refund. Contact OK customer service to start the return process.

The Breitling SuperOcean Heritage II Chronograph 44 Outerknown and Breitling SuperOcean Automatic 44 Outerknown watch is not eligible for promotional discounts.

 

What size am I?

Our clothes fit true to size. To find out how an item fits, consult our size and fit notes on all of our product pages. If you need additional help, email us at customercare@outerknown.com.

 

Are there any stores that carry your product so that I can try them on?

You can find us in a select number of premium retailers around the globe.

 

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay and Afterpay.

For more information on Afterpay, checkout our Afterpay FAQ Page here

 

Why doesn't my checkout work with multiple discount codes?

Our promotional discount codes only work one at a time. We do not allow discount codes to be combined in one order. If you have multiple codes, please choose the code you want to use that provides you with the best discount.

 

WHY DOESN’T MY DISCOUNT CODE WORK ON 3RD PARTY ITEMS?

Most of our discount codes do not work on 3rd party items. Current 3rd party brands include KeepCup, Mizu, Terra Thread, Arvin Goods, GUPPYFRIEND, Hydro Flask, MANDA, Veja, FairEnds, TOMS and Breitling.

 

What is your Wishlist feature?

The Wishlist feature on the site allows you to favorite items you’ve been looking at so that you can return to view them later all in one place. Simply browse products throughout the site and click on the “heart” that appears in the lower right hand corner of product images when you hover over them to add to your Wishlist. To access your Wishlist, simply click on the heart in the lower left hand corner of your screen. You can also share your Wishlist with others by simply clicking on the email icon in the Wishlist popup and entering the recipient’s email address. You don’t have to create an account to use this feature. You only need to create an account if you’d like to view your saved products across multiple devices (i.e. your phone and desktop).

 

Do you offer gift wrapping?

We don’t specifically offer traditional gift wrap but every package arrives with your items nicely folded with black tissue paper and a sticker holding it together. Prices are not included inside the package.

 

WHAT DOES S.E.A. JEANS “GUARANTEED FOR LIFE” MEAN?

We want you to have jeans of the highest quality that you’ll hold onto for the long run. If your S.E.A. JEANS are damaged, we’ll swap them out for the lifetime of the product. Reach out to customercare@outerknown.com with any questions or get the replacement process started with our partners at Happy Returns (head here). Hit this link for the legal stuff.

 

WHAT IS THE “GUARANTEED FOR LIFE” RETURN PROCESS?

If your S.E.A. JEANS have a manufacturing issue, we want to get you a fresh pair ASAP! Kick off the replacement process with our partners at Happy Returns (head here). You can either drop off your damaged jeans at a Happy Returns Location near you or print out a prepaid shipping label. Once received, we’ll ship out your replacement pair. International customers, please reach out to customercare@outerknown.com to initiate a return.

     

    Do you have a customer service phone number I can call?

    Yes, you can reach us now at (877) 378-4075.  Also, you can reach our team by emailing customercare@outerknown.com and they will get back to you as soon as possible!

     

    Is Outerworn (our pre-owned clothing offering) available internationally?

    Sorry, but at this time, we are only making this program available in the U.S.

     

    Additional questions?

    Just email us and we’ll get back to you. customercare@outerknown.com.  Also, you can call us at (877) 378-4075.

     

     

     

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    Size Guide: Men's Short Sleeve Shirts

    Measurements

    • Slim
    • Classic

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 28" 41" 8"
    S 28.5" 41.5" 8.5"
    M 29" 42" 9"
    L 29.5" 44" 9.5"
    XL 30.25" 47" 10.25"
    XXL 31" 50" 11"
    Size Body Length Chest Sleeve Length
    XS 71 104 20
    S 72 105 22
    M 74 107 23
    L 75 112 24
    XL 77 119 26
    XXL 79 127 28

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 28.5" 39" 8"
    S 29" 41" 8.5"
    M 29.5" 43" 9"
    L 30" 45" 9.5"
    XL 30.75" 48" 10.25"
    XXL 31.5" 51" 11"
    Size Body Length Chest Sleeve Length
    XS 72 99 20
    S 74 104 22
    M 75 109 23
    L 76 114 24
    XL 78 122 26
    XXL 79 129 28

    Measuring Guide

    Don't Know Your Size?

    We've got some tips for finding the right fit.

     

    Here's What's Up:

    1. Measure your favorite shirt. Use that one piece of clothing that fits perfect.
    2. Measure twice, buy once. Double check the measurements of those clothes and compare them to the stats in our size chart.

    Need Some Help?

    Hit up customercare@outerknown.com with any questions.

    Size Guide: Men's Long Sleeve Shirts

    Measurements

    • Slim
    • Classic
    • Relaxed

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 28" 41" 25"
    S 28.5" 41.5" 25.5"
    M 29" 42" 26"
    L 29.5" 44" 26.5"
    XL 30.25" 47" 27.25"
    XXL 31" 50" 28"
    Size Body Length Chest Sleeve Length
    XS 71 104 63
    S 72 105 64
    M 74 107 66
    L 75 112 67
    XL 77 119 69
    XXL 79 127 71

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 28.5" 39" 25"
    S 29" 41" 25.5"
    M 29.5" 43" 26"
    L 30" 45" 26.5"
    XL 30.75" 48" 27.25"
    XXL 31.5" 51" 28"
    Size Body Length Chest Sleeve Length
    XS 72 99 64
    S 74 104 65
    M 75 109 66
    L 76 114 67
    XL 78 122 69
    XXL 80 129 71

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 28.5" 40" 24.75"
    S 29" 42" 25.25"
    M 29.5" 44" 25.75"
    L 30" 46" 26.25"
    XL 30.75" 49" 27"
    XXL 31.5" 52" 27.75"
    Size Body Length Chest Sleeve Length
    XS 72 102 63
    S 74 107 64
    M 75 112 65
    L 76 117 67
    XL 78 124 69
    XXL 80 132 70

    Measuring Guide

    Don't Know Your Size?

    We've got some tips for finding the right fit.

     

    Here's What's Up:

    1. Measure your favorite shirt. Use that one piece of clothing that fits perfect.
    2. Measure twice, buy once. Double check the measurements of those clothes and compare them to the stats in our size chart.

    Need Some Help?

    Hit up customercare@outerknown.com with any questions.

    Size Guide: Men's Short Sleeve Tees

    Measurements

    • Slim
    • Classic
    • Boxy

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 27" 35.5" 7"
    S 27.5" 37.5" 7.5"
    M 28" 39.5" 8"
    L 28.5" 41.5" 8.5"
    XL 29.25" 44.5" 9.25"
    XXL 29.75" 46.5" 9.75"
    Size Body Length Chest Sleeve Length
    XS 69 90 18
    S 70 95 19
    M 71 100 20
    L 72 105 22
    XL 74 113 23
    XXL 76 118 25

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 27" 37.5" 7"
    S 27.5" 39.5" 7.5"
    M 28" 41.5" 8"
    L 28.5" 43.5" 8.5"
    XL 29.25" 46.5" 9.25"
    XXL 29.75" 48.5" 9.75"
    Size Body Length Chest Sleeve Length
    XS 69 95 18
    S 70 100 19
    M 71 105 20
    L 72 110 22
    XL 74 118 23
    XXL 76 123 25

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 26.5" 38.5" 7.25"
    S 27" 40.5" 7.75"
    M 27.5" 42.5" 8.25"
    L 28" 44.5" 8.75"
    XL 28.75" 47.5" 9.5"
    XXL 29.25" 49.5" 10"
    Size Body Length Chest Sleeve Length
    XS 67 98 18
    S 69 103 20
    M 70 108 21
    L 71 113 22
    XL 73 121 24
    XXL 74 126 25

    Measuring Guide

    Don't Know Your Size?

    We've got some tips for finding the right fit.

     

    Here's What's Up:

    1. Measure your favorite tee. Use that one piece of clothing that fits perfect.
    2. Measure twice, buy once. Double check the measurements of those clothes and compare them to the stats in our size chart.

    Need Some Help?

    Hit up customercare@outerknown.com with any questions.

    Size Guide: Men's Long Sleeve Tees

    Measurements

    • Slim
    • Classic
    • Boxy

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 27" 35.5" 25"
    S 27.5" 37.5" 25.5"
    M 28" 39.5" 26"
    L 28.5" 41.5" 26.5"
    XL 29.25" 44.5" 27.25"
    XXL 29.75" 46.5" 27.75"
    Size Body Length Chest Sleeve Length
    XS 69 90 64
    S 70 95 65
    M 71 100 66
    L 72 105 67
    XL 74 113 69
    XXL 76 118 70

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 27" 37.5" 25"
    S 27.5" 39.5" 25.5"
    M 28" 41.5" 26"
    L 28.5" 43.5" 26.5"
    XL 29.25" 46.5" 27.25"
    XXL 29.75" 48.5" 27.75"
    Size Body Length Chest Sleeve Length
    XS 69 95 64
    S 70 100 65
    M 71 105 66
    L 72 110 67
    XL 74 118 69
    XXL 76 123 70

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 26.5" 38.5" 25"
    S 27" 40.5" 25.5"
    M 27.5" 42.5" 26"
    L 28" 44.5" 26.5"
    XL 28.75" 47.5" 27.25"
    XXL 29.25" 49.5" 27.75"
    Size Body Length Chest Sleeve Length
    XS 67 98 64
    S 69 103 65
    M 70 108 66
    L 71 113 67
    XL 73 121 69
    XXL 74 126 70

    Measuring Guide

    Don't Know Your Size?

    We've got some tips for finding the right fit.

     

    Here's What's Up:

    1. Measure your favorite tee. Use that one piece of clothing that fits perfect.
    2. Measure twice, buy once. Double check the measurements of those clothes and compare them to the stats in our size chart.

    Need Some Help?

    Hit up customercare@outerknown.com with any questions.

    Size Guide: Men's Sweaters

    Measurements

    • Classic

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Chest Sleeve Length
    XS 25.5" 38.5" 24.5"
    S 26" 40.5" 25"
    M 26.5" 42.5" 25.5"
    L 27" 44.5" 26"
    XL 27.75" 47.5" 27"
    XXL 28.5" 50.5" 27.75"
    Size Body Length Chest Sleeve Length
    XS 65 98 62
    S 66 103 64
    M 67 108 65
    L 69 113 66
    XL 70 121 69
    XXL 72 128 70

    Measuring Guide

    Don't Know Your Size?

    We've got some tips for finding the right fit.

     

    Here's What's Up:

    1. Measure your favorite sweater. Use that one piece of clothing that fits perfect.
    2. Measure twice, buy once. Double check the measurements of those clothes and compare them to the stats in our size chart.

    Need Some Help?

    Hit up customercare@outerknown.com with any questions.

    Size Guide: Men's Sweatshirts

    Measurements

    • ?

    Garment Measurements:

    IN | CM

    Measuring Guide

    Need Some Help?

    Hit up customercare@outerknown.com with any questions.

    Size Guide: Men's Outerwear

    Measurements

    • Slim
    • Lightweight

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Shoulder Chest Sleeve Length
    XS 28.75" 16.25" 37.5" 24.5"
    S 29.25" 16.75" 39.5" 25"
    M 29.75" 17.25" 41.5" 25.5"
    L 30.25" 17.75" 43.5" 26"
    XL 31" 18.5" 46.5" 26.75"
    XXL 31.5" 19" 48.5" 27.25"
    Size Body Length Shoulder Chest Sleeve Length
    XS 73 41 95 62
    S 74 43 100 64
    M 76 44 105 65
    L 77 45 110 66
    XL 79 47 118 68
    XXL 80 48 123 69

    ?

    Garment Measurements:

    IN | CM
    Size Body Length Shoulder Chest Sleeve Length
    XS 27.5" 17.5" 40" 25"
    S 28" 18" 42" 25.5"
    M 28.5" 18.5" 44" 26"
    L 29" 19" 46" 26.5"
    XL 29.75" 19.75" 49" 27.25"
    XXL 30.25" 20.25" 51" 27.75"
    Size Body Length Shoulder Chest Sleeve Length
    XS 70 44 102 64
    S 71 46 107 65
    M 72 47 112 66
    L 74 48 117 67
    XL 76 50 124 69
    XXL 77 51 130 70

    Measuring Guide

    Don't Know Your Size?

    We've got some tips for finding the right fit.

     

    Here's What's Up:

    1. Measure your favorite outwear. Use that one piece of clothing that fits perfect.
    2. Measure twice, buy once. Double check the measurements of those clothes and compare them to the stats in our size chart.

    Need Some Help?

    Hit up customercare@outerknown.com with any questions.

    Size Guide: Men's Pants

    Measurements

    • Slim
    • Straight
    • Relaxed
    • Relaxed Tapered
    • Sweatpant

    ?

    Garment Measurements:

    IN | CM
    Size Alpha Size Hip Leg Opening
    28 XS 37" 13"
    29 XS 38" 13.25"
    30 S 39" 13.5"
    31 S 40" 13.75"
    32 M 41" 14"
    33 M 42" 14.25"
    34 L 43" 14.5"
    36 L 45" 14.75"
    38 XL 47" 15"
    Size Alpha Size Hip Leg Opening
    28 XS 94 33
    29 XS 97 34
    30 S 99 34
    31 S 102 35
    32 M 104 36
    33 M 107 36
    34 L 109 37
    36 L 114 37
    38 XL 119 38

    ?

    Garment Measurements:

    IN | CM
    Size Alpha Size Hip Leg Opening
    28 XS 37.5" 15"
    29 XS 38.5" 15.25"
    30 S 39.5" 15.5"
    31 S 40.5" 15.75"
    32 M 41.5" 16"
    33 M 42.5" 16.25"
    34 L 43.5" 16.5"
    36 L 45.5" 16.75"
    38 XL 47.5" 17"
    Size Alpha Size Hip Leg Opening
    28 XS 94 33
    29 XS 97 34
    30 S 99 34
    31 S 102 35
    32 M 104 36
    33 M 107 36
    34 L 109 37
    36 L 114 37
    38 XL 119 38

    ?

    Garment Measurements:

    IN | CM
    Size Waist Hip Leg Opening
    S 31.5" 40.5" 14"
    M 33.5" 42.5" 14.5"
    L 35.5" 44.5" 15"
    XL 38.5" 47.5" 15.5"
    XXL 40.5" 49.5" 16"
    Size Waist Hip Leg Opening
    S 80 103 36
    M 85 108 37
    L 90 113 38
    XL 98 121 39

    ?

    Garment Measurements:

    IN | CM

    ?

    Garment Measurements:

    IN | CM
    Size Waist Hip Leg Opening
    XS 28" 37"
    S 30" 39" 11.5"
    M 32" 41" 12"
    L 34" 43" 12.5"
    XL 37" 46" 13"
    XXL  39" 49" 13.5"
    Size Waist Hip Leg Opening
    XS 71 94 29
    S 76 99 30
    M 81 104 31
    L 86 109 32
    XL 94 117 34

    Measuring Guide

    Don't Know Your Size?

    We've got some tips for finding the right fit.

     

    Here's What's Up:

    1. Measure your favorite sweatpant. Use that one piece of clothing that fits perfect.
    2. Measure twice, buy once. Double check the measurements of those clothes and compare them to the stats in our size chart.

    Need Some Help?

    Hit up customercare@outerknown.com with any questions.

    Size Guide: Men's Shorts

    Measurements

    • Straight
    • Relaxed Tapered
    • Sweatshort

    ?

    Garment Measurements:

    IN | CM
    Size Waist Hip
    28 30" 37.5"
    29 31" 38.5"
    30 32" 39.5"
    31 33" 40.5"
    32 34" 41.5"
    33 35" 42.5"
    34 36" 43.5"
    36 38" 45.5"
    38 40" 47.5"
    Size Waist Hip
    28 76 95
    29 79 98
    30 81 100
    31 84 103
    32 86 105
    33 89 108
    34 91 110
    36 97 116
    38 102 121

    ?

    Garment Measurements:

    IN | CM
    Size Waist Hip
    S 31.5" 40.5"
    M 33.5" 42.5"
    L 35.5" 44.5"
    XL 38.5" 47.5"
    XXL 40.5" 49.5"
    Size Waist Hip
    S 80 103
    M 85 108
    L 90 113
    XL 98 121

    ?

    Garment Measurements:

    IN | CM
    Size Waist Hip
    XS 28" 38"
    S 30" 40"
    M 32" 42"
    L 34" 44"
    XL 37" 47"
    XXL 40" 50"
    Size Waist Hip
    XS 71 97
    S 76 102
    M 81 107
    L 86 112
    XL 94 119

    Measuring Guide

    Don't Know Your Size?

    We've got some tips for finding the right fit.

     

    Here's What's Up:

    1. Measure your favorite sweatshort. Use that one piece of clothing that fits perfect.
    2. Measure twice, buy once. Double check the measurements of those clothes and compare them to the stats in our size chart.

    Need Some Help?

    Hit up customercare@outerknown.com with any questions.

    Size Guide: Men's Trunks

    Measurements

    • Fixed Waist
    • Elastic Waist

    ?

    Garment Measurements:

    IN | CM
    Size Waist Hip
    28 30" 37.5"
    29 31" 38.5"
    30 32" 39.5"
    31 33" 40.5"
    32 34" 41.5"
    33 35" 42.5"
    34 36" 43.5"
    36 38" 45.5"
    38 40" 47.5"
    Size Waist Hip
    28 76 95
    29 79 98
    30 81 100
    31 84 103
    32 86 105
    33 89 108
    34 91 110
    36 97 116
    38 102 121

    ?

    Garment Measurements:

    IN | CM
    Size Waist Measurement Hip
    S 31" 41.5"
    M 33" 43.5"
    L 35" 45.5"
    XL 38" 48.5"
    XXL 40" 51.5"
    Size Waist Measurement Hip
    S 79 105
    M 84 110
    L 89 116
    XL 97 121

    Measuring Guide

    Don't Know Your Size?

    We've got some tips for finding the right fit.

     

    Here's What's Up:

    1. Measure your favorite trunks. Use that one piece of clothing that fits perfect.
    2. Measure twice, buy once. Double check the measurements of those clothes and compare them to the stats in our size chart.

    Need Some Help?

    Hit up customercare@outerknown.com with any questions.